Refund Policy
At Zestra, we want you to be satisfied with your purchase.
7-Day Return and Refund Window
You may request a return or refund within 7 days of receiving your order.
Eligibility for Return
To be eligible for a return:
– The item must be unused, unwashed, and in its original condition.
– All original tags, labels, packaging, and accessories must be included.
– A valid order number or proof of purchase is required.
Free Return Shipping
Return shipping is free for eligible returns. Once your return request is approved, we will provide instructions for the return process.
Non-Returnable Items
Items may not be eligible for return if they are used, washed, damaged after delivery, missing original tags, or not in their original condition.
Refund Process
After we receive and inspect the returned item, we will notify you about the approval or rejection of your refund. Approved refunds will be processed to the original payment method. Bank or payment provider processing time may vary.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, contact us within 7 days of delivery at help.zestra@outlook.com with your order details and photos of the item.
Contact Us
For return or refund support:
help.zestra@outlook.com